Certificate in Service Excellence in Healthcare
Establish a thriving practice through meaningful patient relationships.
Course Outcomes:
- Grasp the foundational principles and significance of service excellence in healthcare
- Gain essential skills necessary for upholding standards and prioritizing patient well-being and satisfaction
- Explore processes and integrate technology to ensure quality healthcare delivery
- Analyze feedback for continual improvement, personalizing and optimizing patient journey
- Cultivate patient-centric care by building trust and exceeding expectations for a seamless healthcare service
- Enhance collaboration and communication within your team for optimal patient care
- Identify and initiate leadership approaches to improve your patient outcomes
About the course:
Delivering unparalleled healthcare service is extremely important. The new approaches to healthcare delivery prioritize patient-centric care and encourage healthcare organizations to empower their teams for exceptional service. With this in mind, organizations must ensure their team provides the right care in the right place and at the right time. The Service Excellence in Healthcare program is meticulously designed to provide healthcare professionals with the essential skills, knowledge, and mindset needed for exceptional patient service.
Immerse yourself in a comprehensive curriculum developed by industry experts, encompassing the core aspects of service excellence in healthcare. Learners will gain insights into various facets, including an overview of service excellence, patient-centric care, building empathy and compassion, overcoming language barriers, communication mastery, cultural competence, continuous improvement, team collaboration, problem-solving, and resilience.
Our online platform offers flexibility, allowing you to access course materials at your convenience and strike a balance between professional development and your busy schedule. Engage in interactive sessions and case studies that replicate real-world healthcare scenarios, ensuring the practical application of learned concepts. Additionally, benefit from video lectures delivered by subject-matter experts.
Curriculum:
Module 1: Introduction to Service Excellence
Module 2: Mastering Patient-Centric Care: Essential Skills and Standards
Module 3: Elevating Healthcare Excellence: Process Quality & Technological
Module 4: Optimizing Patient Satisfaction
Module 5: Patient-Centered Excellence: From Trust to Delight
Module 6: Optimizing Healthcare Team Dynamics & Patient Experience
Module 7: Empowering Healthcare Leadership
Who this course is for:
This course is suitable for all healthcare professionals, including doctors, nurses, technicians, hospital administrators, allied health professionals, & others, who aspire to establish their careers within healthcare settings, & enhance their clinical practices.
CPD Standards Office UK
A reputable organization that sets and maintains standards for Continuing Professional Development (CPD) in the United Kingdom. This accreditation from the Office signifies that Aster Health Academy meets rigorous quality criteria, ensuring our programs align with industry best practices.
The industry-recognized accreditation benefits you by providing you with confidence in the quality and relevance of the training received.
Sri Ramachandra Medical Centre (SRMC)
SRMC is a renowned medical institution in Chennai, India. It is part of Sri Ramachandra University, a comprehensive university with a focus on healthcare, education and research. This accreditation ensures that our programs meet high standards of quality, providing learners with a reliable education. SRMC’s accreditation can open doors to international opportunities for learners as it is recognized by many institutions and organizations worldwide.
Knowledge Partner:
In Partnership with Yenepoya University
A unique blend of academic rigor and industry excellence, the course has been developed in collaboration with Yenepoya University. With Yenepoya University’s academic strengths and Aster DM Healthcare’s industrial eminence, the course provides participants with a holistic learning experience.
Sample Certificate:
FAQ:
Our SME
Curriculum:
Module 1: Introduction to Service Excellence
Module 2: Mastering Patient-Centric Care: Essential Skills and Standards
Module 3: Elevating Healthcare Excellence: Process Quality & Technological
Module 4: Optimizing Patient Satisfaction
Module 5: Patient-Centered Excellence: From Trust to Delight
Module 6: Optimizing Healthcare Team Dynamics & Patient Experience
Module 7: Empowering Healthcare Leadership
FAQ:
Duration: 6 Months
Level: intermediate
