Terms & Conditions
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Aster Health Academy is a preferred educational platform. We kindly request that you carefully read and understand the following terms and conditions (the “Terms”) before accessing or using any of our Services. By accessing or using the Aster Health Academy application, online platform, and any other relevant software applications and associated services (collectively referred to as the “Services”), you agree to be bound by these Terms. These Terms form a legally binding agreement between you and Aster Health Academy.
- WHO WE ARE AND WHAT THIS AGREEMENT DOES
Aster Health Academy, an educational technology company registered in India with commercial license CIN – U85110KL2009PTC024999. By using our Services, you are agreeing to these Terms and Conditions, which outline the terms and conditions under which you are licensed to use our Services.
Our Services include the Aster Health Academy web service, mobile application software, learning platform, data supplied with the software, any updates or supplements to it, and the online Aster Health Academy platform (Platform), together with the Services Sites, and the related online documentation available via the Services Sites (Documentation), as permitted in these Terms.
- Privacy Policy
At our company, we take the protection of your personal data and privacy very seriously. We adhere to the General Data Protection Regulation (GDPR) guidelines for the collection and processing of personal data. We only collect and use your personal data for the purposes that we have stated, and we will only keep it for as long as necessary to fulfill those purposes. We will only share your personal data with third parties if it is necessary to do so for the purposes for which it was collected. We have implemented appropriate technical and organizational measures to ensure the security and confidentiality of your personal data. You have the right to access, rectify, and erase your personal data, as well as the right to object to its processing and the right to data portability. If you believe that we have not complied with GDPR regulations, you have the right to lodge a complaint with the supervisory authority. We may use cookies and similar technologies to collect information about your use of our website or services. We reserve the right to update this Privacy Policy from time to time, and we will notify you of any material changes.
- OPERATING SYSTEM REQUIREMENTS
In order to use our platform and services, your device must meet the following minimum operating system requirements:
- For desktop and laptop computers, the platform can be accessed via the latest versions of Google Chrome on either Windows or macOS operating systems.
- For mobile devices, our platform can be accessed through our mobile application, which is available for download on the latest versions of Android and iOS operating systems.
- It is recommended that your device have a stable internet connection for optimal performance on our platform.
Please note that if your device does not meet these minimum requirements, you may experience issues with accessing or using our platform and services. We are not responsible for any issues related to your device or internet connection that may affect your use of our platform.
- SUPPORT AND CONTACTING US
Your first point of contact would be support@asterhealthacademy.com Our team will make every effort to assist you and resolve any issues you may have. If you are not satisfied with the resolution provided by our customer service team.
You may escalate your concern to Head of the department by sending an email to binu.surendran@asterhealthacademy.com We value your feedback and will work to ensure that any concerns are addressed in a timely and satisfactory manner.
- METHODS OF COMMUNICATION
As a user of our Services, we may communicate with you through the following methods:
- Email: We may use the email address you provide during registration to communicate with you regarding the Services, including important updates, service announcements, and promotional offers.
- In-App Notifications: We may send notifications through the App to provide you with important information about the Services or to inform you of new features or promotions.
- SMS: We may use your phone number to send SMS messages related to the Services, including important updates and promotional offers.
- Phone: We may contact you by phone to address any issues you may have with the Services or to respond to any inquiries or concerns you may have.
- Social Media: We may engage with you on social media platforms to answer any questions or concerns you may have related to the Services or to promote our offerings.
We take your privacy seriously and will only use these methods of communication to provide you with important information about the Services or to address any concerns you may have. We will not share your personal information with third parties for marketing purposes without your consent. If you wish to update your communication preferences or unsubscribe from our communications, you can do so by following the instructions provided in the relevant communication or by contacting us at support@asterhealthacademy.com.
- ACCOUNT CREATIONS
To use the Services Sites, you may need to create an account with us.
- You agree to protect your login details and keep them confidential.
- Sharing your login details or account is strictly prohibited.
- You will be solely responsible for any unauthorized purchases made through your account.
- We assume that anyone accessing your account is authorized by you.
- Any loss or harm resulting from unauthorized use of your login details will be your responsibility.
- We are not liable for any loss or harm resulting from unauthorized access to your account.
- Deleting your account may result in the loss of associated data.
- Your account is personal to you and cannot be transferred to anyone else.
- By creating an account, you agree to these Terms and take responsibility for safeguarding your account.
- SUBCRIPTION AND RENEWALS
- Subscription will renew automatically at the end of the subscription period unless cancelled.
- The subscription fee for the next period will be charged using the payment method provided.
- You can manage your subscription and turn off auto-renewal at any time.
- If subscription cancelled before the end of the period, no refund will be given for the remaining period.
- Access to the Services Sites may be suspended or terminated if these Terms or policies are violated.
- Subscription may be terminated for any reason by us, and no refund will be given, including for unused portions.
- Free trials of the Services may be offered at our discretion, and subscriptions will automatically renew unless cancelled.
- Access to the Services may be terminated or suspended without notice for breach of these Terms or Additional Terms.
- No refund will be given for subscription fees paid if access is terminated due to a breach.
- Additional terms and conditions may apply if Services are accessed through a third-party platform or app store.
- LICENSING RESTRICTIONS
- Don’t share or make the Services or the Service Sites available to anyone without our consent.
- You can’t copy the Services Sites, Documentation or Services, except for backup or security purposes or as part of normal use.
- You can’t change or modify the Services Sites, or combine them with any other programs.
- You can’t disassemble, de-compile, reverse engineer, or create derivative works from the Services Sites.
- You must comply with all applicable technology control or export laws and regulations.
- You can’t use the Services Sites for any illegal or unauthorized purpose.
- You can’t interfere with or disrupt the Services Sites, servers, or networks connected to the Services Sites.
- You can’t use any robot, spider, or other automated means to access the Services Sites for any purpose without our express written permission.
- You can’t use the Services Sites to distribute unsolicited or unauthorized advertising, promotional materials, or spam.
- You can’t impersonate or falsely claim to represent a person or organization while using the Services Sites.
- Cancellation and Refund Policy:
Cancellation within 7 days: You can cancel your purchase within 7 calendar days from the date of purchase, provided you have not accessed or downloaded the course materials. To cancel, please contact us via email.
No Refund after 7 days: Fees once paid will not be refunded after the 7-day free look period from the date of login credentials issued. Transfer of fees to another person is not allowed.
Change of course: You can change the course within 3 weeks from the date of enrolment. However, the fees paid will not be adjusted or refunded beyond 3 weeks.
Refund Requests: The refund percentage for domestic and international students will be based on the time of activation, as shown in the table below.
Within 48 hours or 2 days of activation: 100% (Domestic), 80% (International) Refund
Beyond 48 hours but within 7 days of activation: 90% (Domestic), 80% (International) Refund
Beyond 7 days of activation: 0% (Domestic and International) Refund
Document Submission: Students have to submit the required documents within 15 days of activation or before downloading the certificate.
Ineligibility: If a student is found to be ineligible for the course after document submission, the course will be deactivated and the fees paid will not be refunded.
Conditional Admission Letter: If a student’s degree certificate or recognition is expected within 6 months (for medical courses) or within the course duration (for non-medical courses), they can complete the admission process by taking a conditional admission letter.
Non-Applicability: The refund policy is not applicable if the student is unable to submit the documents before downloading the certificate, or if the details in the application form and documents do not match. The refund is also not applicable if the course is accredited by partner universities.
Duplicate Payment: Refund of duplicate payments made by the customer will be processed via the same source (original method of payment) within 5 to 7 working days after intimation by the customer.
Processing Fee: The processing fee paid for loan cases will not be refunded in case of cancellations. A charge of 10% of the course fee along with NBFC charges will be applied for any loan case cancellations.
Note: All refunds will be processed within 30 days of receipt of the refund request. Please note that all legal cases will fall under the jurisdiction of Karnataka. No monetary compensation will be provided in any case.
- OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
- We acknowledge that certain legal rights cannot be excluded or limited, and we do not seek to do so. Therefore, we will not exclude or limit our liability to you where it would be unlawful to do so. This includes our liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, as well as liability for fraud or fraudulent misrepresentation.
- We are not liable for business losses. If you use the Services for any commercial, business, or resale purpose, we will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The Services are intended solely for domestic and private use.
- Limitations to the Services and Services Sites. The Services and Services Sites are provided “as is” without any express or implied warranties, to the extent permitted by applicable law. Although we make reasonable efforts to ensure that the information provided on the Services Sites and Documentation is accurate, complete, and up-to-date, we make no representations, warranties, or guarantees, express or implied, that such information is accurate, complete, or up-to-date. Therefore, we will not be liable in any way for any use or reliance on the Services, to the fullest extent permitted by applicable law. If you are dissatisfied with any part of the Services, your sole and exclusive remedy is to discontinue using the Services.
- We are not responsible for loss of content and data used with the Services Sites. We have implemented reasonable technology and operational controls to back up your content and data used with the Services Sites. However, we cannot guarantee that such content and data will not be lost. Therefore, we will not be liable for any loss of content or data used with the Services Sites.
- Check that the Services are suitable for you. We want to make clear that the Services Sites and the Services are not specifically designed to meet your personal needs or requirements. It is your responsibility to ensure that the features and capabilities of the Services Sites (as outlined in the app store description, Documentation, and on the Services Sites) meet your individual requirements.
- We are not responsible for events outside our control. In the event that our provision of the Services or support for the Services is delayed by circumstances beyond our control, we shall not be held liable for any losses or delays arising from such circumstances.
- We will not provide any monetary compensation for any losses or damages incurred by you through the use of our Services or Services Sites.
- Any legal disputes arising from the use of our Services or Services Sites will be under the jurisdiction of the courts of Karnataka, India.
- We reserve the right to make changes to these terms and conditions without prior notice.
- If any part of these terms and conditions is found to be invalid or unenforceable, it will be removed and the remaining provisions will continue to be valid and enforceable.
