Post Graduate Level Program for Operations Excellence in Healthcare

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Course sections

Section 1

Module 1: Introduction to Healthcare Operations

Healthcare industry and Operations Management

Historical milestones in operations management

Evidence-Based Medicine and Value Purchasing

Use of Technology in Healthcare Delivery

Section 2

Module 2: Setting Goals and Executing Strategy

Strategy and the Balanced Scorecard

Project Management

Section 3

Module 3: Performance Improvement Tools, Techniques and Programs

Tools for Problem Solving and Decision Making

Healthcare Analytics

Quality Improvement in Healthcare

Section 4

Module 4: Applications to Contemporary Healthcare Operations Issues

Process Improvement and Patient Flow

Scheduling and Capacity Management

Supply Chain Management

Improving Financial Performance with Operations Management

Section 5

Module 5: Putting It All Together for Operational Excellence

Emerging Trends in Healthcare

Holding the Gains

Module 4: Applications to Contemporary Healthcare Operations Issues

Improving Financial Performance with Operations Management

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Module 4: Applications to Contemporary Healthcare Operations Issues Supply Chain Management

Module 5: Putting It All Together for Operational Excellence Emerging Trends in Healthcare