1

Emerging Trends & Healthcare Operations

2

Emerging technological landscape and it’s impact on healthcare

3

Changing healthcare delivery models (value-based care, retail healthcare) and consumer behavior

4

Key Concept in healthcare operations (efficiency, patient flow management, allocation of resource)

5

Improving healthcare operations with technology (how various technologies are being used in operations improvement)

6

Ethical, legal and regulatory considerations

1

Setting Goals and Executing Operations Strategy

2

Importance of Setting Goals for an Organization

3

Ensuring Strategic Alignment with Organizational Goals

4

Overview of the Balanced Scorecard (BSC)

1

Indicators (KPIs) for Healthcare Operations

2

Defining Goals for Improvement (how to set SMART goals that drive operational excellence)

3

Defining Key Performance Indicators (KPIs) and Prioritization

4

Setting targets and benchmarks for improvement

1

Management in Healthcare

2

Understand the patient flow management and its impact on hospital operations

3

Process mapping and identify bottlenecks and inefficiencies in patient flow

4

Optimize patient flow and improve operational efficiency

5

Apply practical approaches to patient flow management

1

Understand the principles of Six Sigma and Lean methodologies

2

Gain proficiency in using the DMAIC and DMADV frameworks

3

Gain proficiency in using the DMAIC and DMADV frameworks

4

Utilize quality improvement tools such as Gantt charts and Fishbone diagrams

5

Enhance patient care and operational efficiency

1

Understand the different types of costs in healthcare operations

2

Learn strategies for cost optimization to improve operational efficiency

3

Gain insights into financial margins and their role in sustaining profitable operations

4

Develop a foundational understanding of Revenue Cycle Management (RCM)