Certificate in Doctor – Patient Communication

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Course sections

Section 1

Module 1: Introduction to Doctor-patient Communication

Understand the importance of effective doctor-patient communication in clinical practice.

Section 2

Module 2: Breaking Ice and Building Rapport

Improve patient outcomes by creating a friendly environment, active communication, clear and respectful interactions, and addressing biases.

Section 3

Module 3: Showing Empathy

Recognize various kinds of empathy and it’s barriers, navigate countertransference, and hone non-verbal and verbal empathy for patients.

Section 4

Module 4: Educating Patients

Enhance patient communication skills by understanding conversation essentials and learn the tools and techniques for effective patient education.

Section 5

Module 5: Concluding Conversations

Explore SMART goals, enlistment, shared decision-making, adherence, and effective strategies for addressing family concerns.

Section 6

Module 6: Tools and Procedures for Communication

Learn how to open conversations, build connections, practice empathy, educate patients, and close out compassionate healthcare conversations.

Section 7

Module 7: Difficult Conversations

Navigate how to deal with difficult conversations, disclosure, cultural differences, ethical dilemmas, and conflict management.

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