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Aster Health Academy > Healthcare Practice Excellence > Certificate in Doctor – Patient Communication

Certificate in Doctor – Patient Communication

Establish a thriving practice through meaningful patient relationships.

Course Outcomes:

  • Build rapport, establish trust, and nurture meaningful relationships with patients
  • Demonstrate active listening skills in patient interactions
  • Overcome unconscious biases and communication barriers
  • Apply various communication methods and tools for effective patient education
  • Formulate SMART treatment goals to engage in shared decision-making with patients
  • Navigate difficult conversations with compassion and empathy

About the course:

The success of a treatment regimen often hinges greatly on the patient’s commitment to following their prescribed plan. Central to this commitment is the quality of communication and the relationship between the healthcare provider and the patient. Effective communication is not merely a skill to be honed; it serves as the very core that sets apart outstanding healthcare practitioners, builds impeccable reputations, and paves the way for unmatched professional achievements.

 

The Certificate in Doctor – Patient Communication is your opportunity to enhance your communication skills. The program delves into the art of building rapport, perfecting active listening, mastering effective patient education, delivering bad news with empathy, navigating conflicts, ethical dilemmas, and beyond.

 

Through our interactive e-learning modules, clinical scenario-based learning, and video lectures led by our team of subject matter experts, you will gain invaluable insights into the subtle intricacies of effective communication. These insights will empower you to recognize and overcome any unconscious barriers in your interactions with patients. As you progress, you will refine your communication skills and also carve a path to becoming an empathetic doctor who truly connects with patients.

Curriculum:


Module 1: Introduction to Doctor-patient Communication

1
Understand the importance of effective doctor-patient communication in clinical practice.

Module 2: Breaking Ice and Building Rapport

1
Improve patient outcomes by creating a friendly environment, active communication, clear and respectful interactions, and addressing biases.

Module 3: Showing Empathy

1
Recognize various kinds of empathy and it’s barriers, navigate countertransference, and hone non-verbal and verbal empathy for patients.

Module 4: Educating Patients

1
Enhance patient communication skills by understanding conversation essentials and learn the tools and techniques for effective patient education.

Module 5: Concluding Conversations

1
Explore SMART goals, enlistment, shared decision-making, adherence, and effective strategies for addressing family concerns.

Module 6: Tools and Procedures for Communication

1
Learn how to open conversations, build connections, practice empathy, educate patients, and close out compassionate healthcare conversations.

Module 7: Difficult Conversations

1
Navigate how to deal with difficult conversations, disclosure, cultural differences, ethical dilemmas, and conflict management.

Who this course is for:

This course is well-suited for healthcare practitioners with backgrounds in Allopathy, AYUSH, and Dentistry, who aim to enhance their communication skills, improve treatment outcomes, and expand their patient clientele.

Knowledge Partner:

In Partnership with Yenepoya University  

A unique blend of academic rigor and industry excellence, the course has been developed in collaboration with Yenepoya University. With Yenepoya University’s academic strengths and Aster DM Healthcare’s industrial eminence, the course provides participants with a holistic learning experience.

Sample Certificate:

FAQ:

Yes, this course will help you build the essential skills necessary to earn the trust of your patients and establish positive and meaningful professional relationships with them. These skills will open the doors to a wider patient base, contributing to potential career advancements and increased career prospects.
Typically, the course materials consist of video lectures delivered by subject matter experts, supplementary reading materials, practical case studies, and quizzes to reinforce your learning.
The assessments for this course are conducted online and are presented in a multiple-choice format. To qualify for the certificate, you are required to attain a minimum score of 50%. If needed, you have the opportunity to attempt the assessment up to three times.
Yes. After successful completion of the course, you will be awarded a Certificate in Doctor - Patient Communication from Aster Health Academy.

Our SME

Dr. Kathleen Bonvicini
Former CEO, Institute of Healthcare Communication, USA
Dr. Ramanathan
Group Medical Director, Aster Hospitals & Clinics, UAE
Dr. Indu Arneja
Founder director, Indian Institute of Healthcare Communication
Dr. Gaurav Chanana
Senior Consultant, Pain & Palliative Medicine, Max Healthcare, New Delhi
Dr. Ram Kumar P
Senior Consultant, Pain & Palliative Medicine, Aster Medcity, Kochi
Dr. Renuka Gupta
Senior Consultant & HOD, Shree Aggarsain International Hospital, Delhi

Curriculum:


Module 1: Introduction to Doctor-patient Communication

1
Understand the importance of effective doctor-patient communication in clinical practice.

Module 2: Breaking Ice and Building Rapport

1
Improve patient outcomes by creating a friendly environment, active communication, clear and respectful interactions, and addressing biases.

Module 3: Showing Empathy

1
Recognize various kinds of empathy and it’s barriers, navigate countertransference, and hone non-verbal and verbal empathy for patients.

Module 4: Educating Patients

1
Enhance patient communication skills by understanding conversation essentials and learn the tools and techniques for effective patient education.

Module 5: Concluding Conversations

1
Explore SMART goals, enlistment, shared decision-making, adherence, and effective strategies for addressing family concerns.

Module 6: Tools and Procedures for Communication

1
Learn how to open conversations, build connections, practice empathy, educate patients, and close out compassionate healthcare conversations.

Module 7: Difficult Conversations

1
Navigate how to deal with difficult conversations, disclosure, cultural differences, ethical dilemmas, and conflict management.

FAQ:

Yes, this course will help you build the essential skills necessary to earn the trust of your patients and establish positive and meaningful professional relationships with them. These skills will open the doors to a wider patient base, contributing to potential career advancements and increased career prospects.
Typically, the course materials consist of video lectures delivered by subject matter experts, supplementary reading materials, practical case studies, and quizzes to reinforce your learning.
The assessments for this course are conducted online and are presented in a multiple-choice format. To qualify for the certificate, you are required to attain a minimum score of 50%. If needed, you have the opportunity to attempt the assessment up to three times.
Yes. After successful completion of the course, you will be awarded a Certificate in Doctor - Patient Communication from Aster Health Academy.

Duration: 6 Months

Level: intermediate

Price:
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Batch Start Date

Jul, 2024

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    Includes

    Full lifetime access
    Access on mobile and TV

    Related Courses

    Certificate in Doctor – Patient Communication
    Price:
    INR 35,000*
    GST as applicable

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