Certificate in Healthcare Quality Management
Master the principles of healthcare quality management.
Course Outcomes:
About the course:
Curriculum:
Module 1: Introduction to Quality Management
1
What is quality management?
2
Importance of Quality Management in Healthcare
3
Evolution of Quality Management in Healthcare
4
Domains of Quality
5
Components of quality management- quality planning, quality assurance, quality control, quality improvement
Module 2: Principles of Quality Management
1
Patient focus
2
Leadership
3
Engagement of people
4
Process approach
5
Continuous Improvement
6
Evidence-based decision making
7
Relationship management
8
Supply chain management
Module 3: Measuring Quality in Healthcare
1
Significance of measuring quality in healthcare
2
Clinical Audits
3
Identifying essential KPIs
4
Data Collection and Analysis
5
Statistical Process Control
6
Benchmarking
Module 4: Patient Safety and Risk Management 
1
Patient safety concepts and frameworks
2
International patient safety goals
3
High reliability organizations
4
Safety culture
5
Human Factors Engineering
6
Medical error prevention
7
Second victims
8
Risk management tools and strategies- HIRA, HVA
9
Patient safety disclosure
Module 5: Quality Improvement Tools and Techniques 
1
Goals of quality improvement
2
Quality improvement process
3
Fish bone diagrams
4
Root Cause Analysis
5
Pareto chart
6
Process mapping
7
PDCA Cycle
8
Histograms
9
Run Chart
10
Scatter Diagram
11
FMEA
12
Six Sigma
13
Lean
Module 6: Implementation and Sustainability of Quality Management Programs
1
Introduction to implementing quality management programs
2
Building a culture of quality
3
Strategies for sustaining quality management programs
4
Overcoming barriers to implementation
5
Communication and stakeholder engagement in quality management
Module 7: Accreditation Standards in Healthcare
1
Introduction to quality management frameworks and standards
2
Overview of Regulatory Bodies and Standards
3
Accreditation and Certification Processes
4
ISO 7101
5
Joint Commission International (JCI)
6
NABH and NABL
Module 8: Emerging Trends and challenges in Healthcare Quality Management
1
Introduction to emerging trends in healthcare quality management
2
Technological advancements in quality management
3
Patient-centered quality management
4
Integration of quality management into healthcare delivery models
5
Barriers to Quality Improvement
6
Addressing Healthcare Disparities
7
Challenges and Opportunities in Global Healthcare Quality Management
Module 9: Leadership in Healthcare Quality
1
Leadership styles
2
Transformational Leadership
3
Clinical Governance
4
Quality Improvement Project Management
Who this course is for:
Knowledge Partner:
Sample Certificate:
FAQ:
Our SME
Dr Malathi Arshanapalai
Group Chief Medical & Quality Officer, Aster DM Healthcare, UAE
Dr. Carlos Hiran Goes de Souza
CEO - Accreditation Pathways Institute & ISQua Expert, Lisbon, Portugal
Mr. Gaurav Loria
Senior Vice President & Group Chief Quality Officer, Apollo Hospitals
Dr Anna George
Head - Quality, Aster India
Ms. Kartik Khathri
Head- Quality, Patient safety, Complaint & Feedback Management, Medanta Hospitals, Gurugram, India
Dr Reshma Shaik
Chief Quality & Patient Safety Management Officer, Breach Candy Hospital, Mumbai
Dr Feroz Ikbal
Associate Professor at Tata Institute of Social Sciences, Mumbai
Curriculum:
Module 1: Introduction to Quality Management
1
What is quality management?
2
Importance of Quality Management in Healthcare
3
Evolution of Quality Management in Healthcare
4
Domains of Quality
5
Components of quality management- quality planning, quality assurance, quality control, quality improvement
Module 2: Principles of Quality Management
1
Patient focus
2
Leadership
3
Engagement of people
4
Process approach
5
Continuous Improvement
6
Evidence-based decision making
7
Relationship management
8
Supply chain management
Module 3: Measuring Quality in Healthcare
1
Significance of measuring quality in healthcare
2
Clinical Audits
3
Identifying essential KPIs
4
Data Collection and Analysis
5
Statistical Process Control
6
Benchmarking
Module 4: Patient Safety and Risk Management 
1
Patient safety concepts and frameworks
2
International patient safety goals
3
High reliability organizations
4
Safety culture
5
Human Factors Engineering
6
Medical error prevention
7
Second victims
8
Risk management tools and strategies- HIRA, HVA
9
Patient safety disclosure
Module 5: Quality Improvement Tools and Techniques 
1
Goals of quality improvement
2
Quality improvement process
3
Fish bone diagrams
4
Root Cause Analysis
5
Pareto chart
6
Process mapping
7
PDCA Cycle
8
Histograms
9
Run Chart
10
Scatter Diagram
11
FMEA
12
Six Sigma
13
Lean
Module 6: Implementation and Sustainability of Quality Management Programs
1
Introduction to implementing quality management programs
2
Building a culture of quality
3
Strategies for sustaining quality management programs
4
Overcoming barriers to implementation
5
Communication and stakeholder engagement in quality management
Module 7: Accreditation Standards in Healthcare
1
Introduction to quality management frameworks and standards
2
Overview of Regulatory Bodies and Standards
3
Accreditation and Certification Processes
4
ISO 7101
5
Joint Commission International (JCI)
6
NABH and NABL
Module 8: Emerging Trends and challenges in Healthcare Quality Management
1
Introduction to emerging trends in healthcare quality management
2
Technological advancements in quality management
3
Patient-centered quality management
4
Integration of quality management into healthcare delivery models
5
Barriers to Quality Improvement
6
Addressing Healthcare Disparities
7
Challenges and Opportunities in Global Healthcare Quality Management
Module 9: Leadership in Healthcare Quality
1
Leadership styles
2
Transformational Leadership
3
Clinical Governance
4
Quality Improvement Project Management
FAQ:
Duration: 6 Months
Level: intermediate
Batch Start Date
Oct, 2024Enquiry Form
Includes
Full lifetime access
Access on mobile and TV
Certificate in Healthcare Quality Management
Price:
INR 35,000
