1

What is quality management?

2

Importance of Quality Management in Healthcare

3

Evolution of Quality Management in Healthcare

4

Domains of Quality

5

Components of quality management- quality planning, quality assurance, quality control, quality improvement

1

Patient focus

2

Leadership

3

Engagement of people

4

Process approach

5

Continuous Improvement

6

Evidence-based decision making

7

Relationship management

8

Supply chain management

1

Significance of measuring quality in healthcare

2

Clinical Audits

3

Identifying essential KPIs

4

Data Collection and Analysis

5

Statistical Process Control

6

Benchmarking

1

Patient safety concepts and frameworks

2

International patient safety goals

3

High reliability organizations

4

Safety culture

5

Human Factors Engineering

6

Medical error prevention

7

Second victims

8

Risk management tools and strategies- HIRA, HVA

9

Patient safety disclosure

1

Goals of quality improvement

2

Quality improvement process

3

Fish bone diagrams

4

Root Cause Analysis

5

Pareto chart

6

Process mapping

7

PDCA Cycle

8

Histograms

9

Run Chart

10

Scatter Diagram

11

FMEA

12

Six Sigma

13

Lean

1

Introduction to implementing quality management programs

2

Building a culture of quality

3

Strategies for sustaining quality management programs

4

Overcoming barriers to implementation

5

Communication and stakeholder engagement in quality management

1

Introduction to quality management frameworks and standards

2

Overview of Regulatory Bodies and Standards

3

Accreditation and Certification Processes

4

ISO 7101

5

Joint Commission International (JCI)

6

NABH and NABL

1

Leadership styles

2

Transformational Leadership

3

Clinical Governance

4

Quality Improvement Project Management