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Aster Health Academy > Healthcare Practice Excellence > Masterclass in Healthcare Service Excellence

Masterclass in Healthcare Service Excellence

Gain the expertise needed to excel in delivering patient-centric care

Course Outcomes:

  • Apply strategies for the application and implementation of service excellence
  • Evaluate the core principles of service excellence and patient feedback
  • Apply effective strategies for handling grievances and adapting healthcare services to evolving patient behaviors
  • Summarize strategies for managing patient experience, emphasizing the critical role of communication in enhancing satisfaction

About the course:

New healthcare delivery approaches emphasize patient-centric care and advocate for empowering teams to provide exceptional service. Organizations must ensure their teams deliver the right care at the right place and time.

This Masterclass in Healthcare Service Excellence equips healthcare professionals with the skills, knowledge, and mindset necessary for delivering exceptional patient care. The program delves into the insights and strategies to enhance patient experience, streamline operations, and cultivate a culture of excellence within their organizations.

Curriculum:


Significance of Service Excellence in Healthcare

Strategies for Application and Implementation of Service Excellence

Patient Feedback and Strategic Implementation

Quality Improvement Models

Patient-centered Care and Its Implementation

Improvement Strategies in Service Excellence

Grievance Handling and Patient Behavior Models

Strategies for Optimizing Patient Experience

Who this course is for:

The minimum educational requirement for the Masterclass program is the completion of a Bachelor of Medicine, Bachelor of Surgery (MBBS) degree.

Sample Certificate:

FAQ:

Yes. Upon successful fulfillment of all program requirements, participants will be awarded a Course Completion Certificate for their enrolled program from Aster Health Academy.
Candidates who cancel their enrollment within 7 days of registration are eligible for a full refund. After the 7-day refund period has elapsed, no refunds will be issued.
No. Access to the course and its learning resources is available only for the duration specified on the website and in the program brochure at the time of enrollment. Any request for continued access beyond the designated course duration may be subject to applicable extension fees.
Aster Health Academy reserves the right to suspend or revoke a participant's candidature, without prior notice, in cases of disciplinary misconduct, violation of program policies, academic integrity concerns or any behavior deemed detrimental to the learning environment. This provision applies to all program formats, including e-learning, hands-on training, clinical observerships, workshops and on-campus activities.
+ GST as applicable

Curriculum:


Significance of Service Excellence in Healthcare

Strategies for Application and Implementation of Service Excellence

Patient Feedback and Strategic Implementation

Quality Improvement Models

Patient-centered Care and Its Implementation

Improvement Strategies in Service Excellence

Grievance Handling and Patient Behavior Models

Strategies for Optimizing Patient Experience

FAQ:

Yes. Upon successful fulfillment of all program requirements, participants will be awarded a Course Completion Certificate for their enrolled program from Aster Health Academy.
Candidates who cancel their enrollment within 7 days of registration are eligible for a full refund. After the 7-day refund period has elapsed, no refunds will be issued.
No. Access to the course and its learning resources is available only for the duration specified on the website and in the program brochure at the time of enrollment. Any request for continued access beyond the designated course duration may be subject to applicable extension fees.
Aster Health Academy reserves the right to suspend or revoke a participant's candidature, without prior notice, in cases of disciplinary misconduct, violation of program policies, academic integrity concerns or any behavior deemed detrimental to the learning environment. This provision applies to all program formats, including e-learning, hands-on training, clinical observerships, workshops and on-campus activities.

Duration: 3 Hours

Level: intermediate

Price:
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    Includes

    Full lifetime access
    Access on mobile and TV

    Related Courses

    Masterclass in Healthcare Service Excellence
    Price:
    INR 799
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