Aster Health Academy

Menu
Menu
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Aster Health Academy > Clinical > Masterclass > Masterclass in Healthcare Service Excellence

Masterclass in Healthcare Service Excellence

Gain the expertise needed to excel in delivering patient-centric care

Course Outcomes:

  • Apply strategies for the application and implementation of service excellence
  • Evaluate the core principles of service excellence and patient feedback
  • Apply effective strategies for handling grievances and adapting healthcare services to evolving patient behaviors
  • Summarize strategies for managing patient experience, emphasizing the critical role of communication in enhancing satisfaction

About the course:

New healthcare delivery approaches emphasize patient-centric care and advocate for empowering teams to provide exceptional service. Organizations must ensure their teams deliver the right care at the right place and time.

This Masterclass in Healthcare Service Excellence equips healthcare professionals with the skills, knowledge, and mindset necessary for delivering exceptional patient care. The program delves into the insights and strategies to enhance patient experience, streamline operations, and cultivate a culture of excellence within their organizations.

Curriculum:


Significance of Service Excellence in Healthcare

Strategies for Application and Implementation of Service Excellence

Patient Feedback and Strategic Implementation

Quality Improvement Models

Patient-centered Care and Its Implementation

Improvement Strategies in Service Excellence

Grievance Handling and Patient Behavior Models

Strategies for Optimizing Patient Experience

Who this course is for:

The minimum educational requirement for the Masterclass program is the completion of a Bachelor of Medicine, Bachelor of Surgery (MBBS) degree.

Sample Certificate:

FAQ:

Enrolling in the masterclass is straightforward. Simply add the masterclass program to your cart on our website and proceed to checkout. Follow the prompts to complete your purchase, and you will be enrolled in the course.
After you pay the program fee, our team will process your enrollment and provide you with access to the course materials within 24 hours. You will receive an email with all the necessary details to get started on your learning journey.
Upon enrollment, you will have access to the course materials for 10 days. This period allows you to fully engage with the content
There is no formal evaluation at the end of the course. However, you will have ongoing opportunities to demonstrate your understanding through assignments.

Curriculum:


Significance of Service Excellence in Healthcare

Strategies for Application and Implementation of Service Excellence

Patient Feedback and Strategic Implementation

Quality Improvement Models

Patient-centered Care and Its Implementation

Improvement Strategies in Service Excellence

Grievance Handling and Patient Behavior Models

Strategies for Optimizing Patient Experience

FAQ:

Enrolling in the masterclass is straightforward. Simply add the masterclass program to your cart on our website and proceed to checkout. Follow the prompts to complete your purchase, and you will be enrolled in the course.
After you pay the program fee, our team will process your enrollment and provide you with access to the course materials within 24 hours. You will receive an email with all the necessary details to get started on your learning journey.
Upon enrollment, you will have access to the course materials for 10 days. This period allows you to fully engage with the content
There is no formal evaluation at the end of the course. However, you will have ongoing opportunities to demonstrate your understanding through assignments.

Duration: 3 Hours

Level: intermediate

Price:
Buy Now

Enquiry Form








    Includes

    Full lifetime access
    Access on mobile and TV

    Related Courses

    Masterclass in Healthcare Service Excellence
    Price:
    INR 799
    Buy Now
    This website uses cookies and asks your personal data to enhance your browsing experience.
    Ok, I agree Privacy Policy
    Generic selectors
    Exact matches only
    Search in title
    Search in content
    Post Type Selectors