Aster Health Academy
Advanced Program in Operations for Healthcare
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Course sections

Section 1
Module 1: Changing Landscape and Emerging Trends & Healthcare Operations
1
Emerging technological landscape and it’s impact on healthcare
2
Changing healthcare delivery models (value-based care, retail healthcare) and consumer behavior
3
Key Concept in healthcare operations (efficiency, patient flow management, allocation of resource)
4
Improving healthcare operations with technology (how various technologies are being used in operations improvement)
5
Ethical, legal and regulatory considerations
Section 2
Module 2: Setting Goals and Executing Operations Strategy
1
Importance of setting goals for an organization
2
Ensuring strategic alignment with organizational goals
3
Overview of balanced scorecard
Section 3
Module 3: Defining Key Performance Indicators
1
Defining goals for improvement
2
Defining Key performance indicators (KPIs) and prioritization
3
Setting targets and benchmarks for improvement
Section 4
Module 4: Process Improvement and Patient Flow
1
Understanding patient flow and impact on hospital operations
2
Process mapping and identifying bottlenecks
Section 5
Module 5: Six Sigma and Lean for Quality Improvement in Healthcare
1
Tools and techniques for quality improvement
2
Six sigma, and lean for quality improvement
Section 6
Module 6: Fundamentals of Financial for Operations Leaders
1
Understanding cost and implications on hospital operations (types of costs, cost optimization for improving operations)
2
Understanding financial margins
3
Overview of revenue cycle management

Module 1: Changing Landscape and Emerging Trends & Healthcare Operations

Emerging technological landscape and it’s impact on healthcare

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Module 1: Changing Landscape and Emerging Trends & Healthcare Operations Changing healthcare delivery models (value-based care, retail healthcare) and consumer behavior
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