Advanced Program in Operations for Healthcare

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INR 125,000

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Course sections

Section 1

Module 1: Changing Landscape and Emerging Trends & Healthcare Operations

Emerging technological landscape and it’s impact on healthcare

Changing healthcare delivery models (value-based care, retail healthcare) and consumer behavior

Key Concept in healthcare operations (efficiency, patient flow management, allocation of resource)

Improving healthcare operations with technology (how various technologies are being used in operations improvement)

Ethical, legal and regulatory considerations

Section 2

Module 2: Setting Goals and Executing Operations Strategy

Importance of setting goals for an organization

Ensuring strategic alignment with organizational goals

Overview of balanced scorecard

Section 3

Module 3: Defining Key Performance Indicators

Defining goals for improvement

Defining Key performance indicators (KPIs) and prioritization

Setting targets and benchmarks for improvement

Section 4

Module 4: Process Improvement and Patient Flow

Understanding patient flow and impact on hospital operations

Process mapping and identifying bottlenecks

Section 5

Module 5: Six Sigma and Lean for Quality Improvement in Healthcare

Tools and techniques for quality improvement

Six sigma, and lean for quality improvement

Section 6

Module 6: Fundamentals of Financial for Operations Leaders

Understanding cost and implications on hospital operations (types of costs, cost optimization for improving operations)

Understanding financial margins

Overview of revenue cycle management

Module 5: Six Sigma and Lean for Quality Improvement in Healthcare

Six sigma, and lean for quality improvement

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Module 5: Six Sigma and Lean for Quality Improvement in Healthcare Tools and techniques for quality improvement

Module 6: Fundamentals of Financial for Operations Leaders Understanding cost and implications on hospital operations (types of costs, cost optimization for improving operations)

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