Aster Health Academy

Section 1

Module 1: Changing Landscape and Emerging Trends & Healthcare Operations

1

Emerging technological landscape and it’s impact on healthcare

2

Changing healthcare delivery models (value-based care, retail healthcare) and consumer behavior

3

Key Concept in healthcare operations (efficiency, patient flow management, allocation of resource)

4

Improving healthcare operations with technology (how various technologies are being used in operations improvement)

5

Ethical, legal and regulatory considerations

Section 2

Module 2: Setting Goals and Executing Operations Strategy

1

Importance of setting goals for an organization

2

Ensuring strategic alignment with organizational goals

3

Overview of balanced scorecard

Section 3

Module 3: Defining Key Performance Indicators

1

Defining goals for improvement

2

Defining Key performance indicators (KPIs) and prioritization

3

Setting targets and benchmarks for improvement

Section 4

Module 4: Process Improvement and Patient Flow

1

Understanding patient flow and impact on hospital operations

2

Process mapping and identifying bottlenecks

Section 5

Module 5: Six Sigma and Lean for Quality Improvement in Healthcare

1

Tools and techniques for quality improvement

2

Six sigma, and lean for quality improvement

Section 6

Module 6: Fundamentals of Financial for Operations Leaders

1

Understanding cost and implications on hospital operations (types of costs, cost optimization for improving operations)

2

Understanding financial margins

3

Overview of revenue cycle management

Advanced Program in Operations for Healthcare

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Course sections

Module 1: Changing Landscape and Emerging Trends & Healthcare Operations

Module 2: Setting Goals and Executing Operations Strategy

Module 3: Defining Key Performance Indicators

Module 4: Process Improvement and Patient Flow

Module 5: Six Sigma and Lean for Quality Improvement in Healthcare

Module 6: Fundamentals of Financial for Operations Leaders

Questions

Module 3: Defining Key Performance Indicators

Defining goals for improvement

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